+ 30 231 5510050

CUSTOMER CARE

Order

THEGREEKDESIGNERS.COM guarantee that all items are genuine, sent to you directly from our partner designers. All the items are delivered to you with their tags attached and the original designer’s packaging.

In order to shop from us you must be over 18 years old. When you find an item you wish to purchase, simply select your size, if needed, (there is a size chart below) and the quantity, then click ‘Add to bag’. You can continue shopping and add more items to your bag or you can proceed to payment. You may select your payment method as we accept all major credit and debit cards, as well as PayPal.

Once you have placed your order you will receive an e-mail acknowledgement, containing all the details of your purchase, before we initiate our validation process. Your order will then be shipped directly to you from our partner designers.

If you have questions about your order, our customer service representatives are available from Monday to Friday, 09: 00 – 17: 00 and Saturday 9: 30 – 15: 30. Call number +30 231 5510050 (GMT +2), or directly email us at sales@thegreekdesigners.com

Payment

 

Payment can be made by Credit Card, Debit Card – Visa and Mastercard – or PayPal, after submitting an order and before its delivery.

To help ensure that your shopping experience is safe, simple and secure, all transactions on THEGREEKDESIGNERS.COM are protected with an SSL certificate to encrypt your card details in a secure host environment. The respective Bank and PayPal are also responsible for ensuring the security of the environment for entering your credit card details where you will be transferred during the transaction.

THEGREEKDESIGNERS.COM is registered with Let’s Encrypt as an authentic website. This ensures that your information is kept private while in transit between your web browser and our web server.

Shipping

 

Online purchases on THEGREEKDESIGNERS.COM are available worldwide.

Depending on your location, delivery will normally take 2 – 7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. If you order from multiple partner designers, please keep in mind that your items will arrive separately.

You can also follow the delivery progress under Track your order.

We deliver in:

  • Greece, delivery within 1 – 3 days.
  • EU countries, delivery within 4 – 6 days. Shipping costs will vary depending on the size, weight and destination of your chosen items.
  • Rest of the World, delivery within 6– 10 days. Priority Postal Service. Shipping costs will vary depending on the size, weight and destination of your chosen items.

Please note that for products made upon order, delivery times may vary as noted on product description.

Returns

 

If for any reason you are not satisfied with an order, contact THEGREEKDESIGNERS.COM at sales@thegreekdesigners.com with reference to your Order number and you will receive an e-mail given the address of return. Returns are acceptable no later than 14 days after your delivery date.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet the following policy will not be accepted:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Shoe wear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. When trying on shoe wear, please take care not to mark the soles or damage the shoe box.
  • Swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable. Swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

Once your return has been received and accepted by our partner designer, your refund will be completed via the original payment method, including the delivery costs.

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